Politique d’expédition

Shipping Policy – Origin Planete

1. Processing Time
All orders are processed within 1 to 2 business days (excluding weekends and holidays). You will receive a notification by email once your order has been shipped.           
2. Delivery Times
Delivery times vary depending on your location:
• Canada: 3 to 9 business days
• United States: 8 to 21 business days

Please note that delivery times may be extended during high-volume periods (e.g., holiday season).

3. Shipping Fees
Standard shipping : Canada
• 9.99$ for order up to 50.99$
• 14.99$ for order between 51$ and       60.99$
• 17.99$ for order between 61$ and 100.99$
• Free for order over 101$

Standard shipping : United States
• 19.99$ for order up to 50.99$
• 25.99$ for order between 61$ and 100.99$
• Free for order over 101$

Express shipping options are available at an additional cost

4. Order Tracking
Once your order has shipped, you will receive an email with a tracking number to monitor the status of your delivery in real time.

5. Delivery Issues
If your order is lost or damaged during transit, please contact us at Info@originplanete.com within 7 days of the expected delivery date.

6. Customs and Import Taxes
International orders may be subject to customs duties and taxes, which are the responsibility of the customer.

7. Returns and Exchanges
For more information on our return policy, please visit our  page https://originplanete.com/fr/policies/refund-policy.