Shipping, Orders & Returns

Origin Planète currently ships to Canada, the United States, and France. Delivery times vary depending on your location and selected shipping method. Standard delivery takes approximately 3 - 7 business days within Canada and 9 - 21 to the U.S.

Orders are processed within 1–2 business days after payment confirmation. Once shipped, you’ll receive a confirmation email with tracking information. Please note that processing times may increase during holidays or major sales events.

You’ll receive tracking details by email once your order ships. .

If you need to make a change, please contact us within 12 hours after placing your order at info@origineplanete.com. Once the order is shipped, it can no longer be modified or canceled.

We have a 14 days policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, email us at info@origineplanete.com. Sale items are final and cannot be returned or exchanged.

Please note that returns will need to be sent to the following address: Fabrik Locale, Galeries d'Anjou au 7999 Bd des Galeries d'Anjou, Montréal, QC H1M 1W9

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Refunds are issued within 5–10 business days after your return is received and inspected. Depending on your bank, it may take additional days for the refund to appear in your account.

If your package arrives damaged or doesn’t arrive at all, please contact us immediately with your order number and tracking details at info@origineplanete.com. We’ll work with you to resolve the issue as quickly as possible.

If you received the wrong product or something is missing, please contact us within 7 days of delivery. Send us your order number and photos of the item(s) received so we can make it right.

Your credit card will be charged as soon as you place your order. We accept all major credit and debit cards, including Visa, Mastercard, Discover, American Express, and payment via PayPal or ShopPay.

For any payment decline issues, please ensure your card is valid, has sufficient funds, and contact us at info@origineplanete.com if you need assistance.